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An independent report by ambulance service reveals operational impact of Dorset healthcare shake-up - Dorset Echo
"A major healthcare shake-up would mean longer journey times for more patients than those who would have their journey time reduced. This is the findings of a new independent report carried out by the South West Ambulance Service Trust (SWAST)".
Other problems:
South Western Ambulance Service NHS Foundation Trust, Inspection, from Care Quality Commission
Full Commission Quality Report (pdf)
The provider must:
Ensure staff have further performance observation and support to ensure the needs of callers are correctly responded to.
Reduce risks to callers by improving delays in call abandonment, initial answering of calls, warm transfer and returning calls by a clinician.
The NHS 111 service provided by South Western Ambulance Service NHS Foundation Trust rating remains inadequate until a full comprehensive inspection of the Trusts NHS 111 service is carried out by the Care Quality Commission.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
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